Delivery Policy

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Updated 12th July 2018

Thank you for visiting and shopping at nu-gems.co.uk. Following are the terms and conditions that constitute our Delivery Policy.

Delivery Policy - UK & International

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. International deliveries may take more than 2 weeks, depending on location. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Rates

Delivery charges for your order will be calculated and displayed at checkout. All orders are fully insured.

Damages

Nu-Gems is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the delivery company to file a claim. Please save all packaging materials and damaged goods before filing a claim.